FAQ

Q: WHAT ARE YOUR RETURN POLICIES?
1. Email hello@thefarmhouse.shop with your full name, order number and the reason for your refund. Please note that we do not offer refunds, or exchanges on SALE items.

2. The Farm House will refund the value of your item within 14 days of receiving and accepting the returned item in the same condition in which it was shipped.

3. Original shipping and handling charges are non-refundable unless the item is faulty. You will be notified by email once the transaction has taken place.

Q: WHAT ARE YOUR SHIPPING TIMES?
A: We aim for a 2-3 day turn around; but will keep you updated via email if any delays are likely to be encountered.